Our Shipping Policy
How will items be shipped to me?
At Flaman Fitness, products are delivered by a third party outside carrier, so delivery of items is governed by that company’s shipping contracts.
We will do our very best to deliver items to you as quickly as possible, and within any time indicated, but unfortunately things happen to cause delays, and we’re not responsible for delivery delays beyond our control. We will try to notify you if delivery is delayed once we are made aware of the delay.
What are the shipping costs?
These are our shipping costs. Please note that GST and HST (in applicable provinces) are applied to the shipping cost.
|Home Gyms (Tuffstuff, PX200, FM EXT)||$284.99|
|Marcy Home Gyms||$184.00|
|Balls & Ball accessories||$25.00|
|Heavy bags & Boxing Trainers||$84.99|
|Lifeline, TWIST, Workout Kits||$25.00|
|Wobble boards & Steps||$25.00|
|Agility hurdles||$25 for 6|
|Books, Videos, & Posters||$15.00|
|Weights||$2.00 per Pound|
What does the shipping cost include?
Shipping includes delivery to the door only. Tailgate charges from the courier are extra if requested by the customer and must be paid by the customer. Any storage fees for items not picked up in the allowed time also have to be paid by customer and are not our responsibility.
Does the shipping price include setting up the equipment in my house?
Unfortunately no – these prices do not include bringing the equipment or product inside or any set up charges. But we can help you with that. If you would like the equipment set up, please contact Flaman Fitness at firstname.lastname@example.org or 1-866-978-1999 and this can be arranged for a reasonable cost that will be paid directly to the carrier or a third party. When contacting Flaman Fitness please include your name, address, primary phone number and information on the product for which you require set up.
Are these shipping prices for across Canada?
These costs are for shipping within Canadian provinces only. For the Yukon, Northwest Territories, Nunavut and some northern areas there may be extra shipping costs. Please contact Flaman Fitness at email@example.com or 1-866-978-1999 and we’ll get you a quote for shipping to these areas.
Do you ship outside Canada?
Sorry, not at this time. We ship within Canada only.
How fast will I get my order?
Most items can be shipped out to the customer within 48 hours of receiving the order. If we’re really busy or during high volume times, we’ll do our best to get most items shipped out to the customer no later than seven regular business days (excluding weekends and holidays) after receiving an order. You’ll be issued a tracking number in your online account to track the order.
Do you offer shipping insurance?
Yes, shipping insurance can be purchased on a product at your request for a cost of $49.99 plus taxes. This insurance covers the product not being delivered to you, any lost items or any damaged items not covered under the defective items policy (see below).
What happens if I get an item that’s defective or broken?
If you receive an item that is defective or has been damaged, we need you to contact Flaman Fitness within 24 hours of receiving the item. Please call our head office at 1-866-978-1999 or email firstname.lastname@example.org. You must include the original invoice number, model number and serial number so we can help you out.
If you have a broken cosmetic part, we also need the part number, which can be found in the product manual. Please also include three digital photos of the defective part so we can assess the damage.
A new part will be sent to you at no charge, if you’re within Canada and as long as the product is under warranty. Any abuse to the equipment or product will void the warranty.
What about defective machines?
If a machine is put together and there is a defective electronic part, please contact Flaman Fitness’ head office at 1-866-978-1999 or email@example.com and include the original invoice number, serial number, model number and part number from the manual, along with the nature of the issue.
If we determine a new part will be sent to you, that part will be mailed free of charge if you’re in Canada and as long as the product is under warranty. Any abuse to the equipment or product will void the warranty.
What if there’s damage to my property during delivery?
Any damage done to your property during delivery of equipment or products is the responsibility of the courier or third party and any claims must be taken up with delivery company. If you’re not sure which company delivered your order, please contact Flaman Fitness and we’ll help you get the right contact information for the delivery company.
Do you ship everywhere in Canada?
While we hope to serve a broad range of customers across Canada, Flaman Fitness reserves the right not to ship to certain addresses or ship certain products.
Does this shipping policy apply to commercial equipment?
No, this shipping policy does not apply to commercial equipment or machines. For shipping of commercial machines please contact Flaman Fitness at firstname.lastname@example.org or 1-866-978-1999 and we’ll arrange a quote for you.
Can I return or exchange a product?
Due to the effects of COVID-19, and to protect our valued customers and employees, we will not be accepting returns on open box or used products purchased from March 17th, 2020 and will not be accepting trade-ins on fitness equipment until further notice. Thank you for understanding.
If you’re unsatisfied with any unused or unboxed item you have purchased from a Flaman Fitness corporate store or online, you may return it or exchange it within 30 days of the invoice date. Simply return the item to any corporate location. Find our corporate locations by clicking here. A 100% store credit will be issued.
We're sorry, but we cannot accept an item for return or exchange that shows excessive use or abuse.
What if I can’t find my receipt?
That’s OK – please present valid ID in store and we can look up your invoice in our system.
What if I don’t live near a corporate store?
If there are no corporate locations in your immediate area, please contact head office at 1-866-978-1999 or email@example.com to obtain a Return Authorization Number for shipping. We’ll help you determine the best method to return the item. If you’re sending an email, make sure to include your name, contact info and the item you wish to return or exchange.
What if it’s been more than 30 days?
That’s OK. If it’s been less than 90 days, we can still accept a return or exchange as long as the criteria listed above and below are met, but there will be a restocking fee of 35% of the original purchase price taken off your store credit. If it’s been more than 90 days from the invoice date, please call your local corporate store or head office at 1-866-978-1999 and they will determine the value of the store credit you’ll receive if you wish to return the product.
There’s something wrong with my product – does it have to be returned?
Maybe not. If you receive a defective item or it stops working, it may be able to be repaired. And it may still be under warranty. Please contact the store you purchased it from or your nearest corporate store and ask to speak to our service department. You can also click here for Service Requests. Make sure you have your invoice handy and info about your equipment like the model number and serial number so we can help you.
We hope you understand that we make the following special considerations when processing a return or exchange.
We can't accept items for return that were not purchased directly from Flaman Fitness (such as items purchased from online sellers or garage sales).
To help us protect our customers and make sure every return or exchange is dealt with fairly, if you don’t have a receipt or invoice and can't provide a valid ID for us to look up your invoice, we can't accept items for return or exchange. As well, we cannot accept any items for return or exchange that show excessive use or abuse.
Thank you for your continued business.